What is my recourse for reimbursement/replacement if I recently shipped a high end computer through FedEx and upon arrival it had been critically damaged?
Question Details: I made certain the computer was double boxed inside multiple layers of foam and secured so it could not move. I made sure to declare the value at FedEx for over $2000. The MSRP is $2614. When the package arrived the corners of the box were pushed is and it looked to be clearly mishandled, filthy with dirt and dilapidated. I immediately filed a claim which was denied 5 days later. They stated that the damage on the box was typical transit wear. The amount of force needed to shatter the motherboard and graphics card would have been tremendous. Other components inside were damaged as well. I have filed an appeal to reconsider the claim which was denied also. What, if any options do I have for reimbursement or replacement at this point? Since they have denied both claims should I take them to small claims court?