What to do if my bank took money out of my account from a check that had already cleared the insurer and now they won't put the money back?

Question Details: I have been receiving insurance checks on behalf of my mother due to her house catching on fire. I have been depositing the checks after the insurance company endorses them. I accidentally deposited a check without the insurance adjusters endorsement. The check cleared but my bank took the money out of my account a week or so later after they noticed/was told the check was missing an endorsement. They want the insurance adjuster to fill out some paperwork saying I deposited the check into my account fraudulently. The insurance adjusters won't do that because they say there was no fraud.

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